Impact of EU digital competition rules on online travel companies (and thereby hotels)

In our detailed article on distribution trends 2023, one of the trends highlighted included the range of EU directives and […]

Trend 18: Availability of actionable data insights improves despite fractured nature of distribution ecosystems

Our industry, with its complex ecosystems, multiple stakeholders and high staff turnover, has struggled to develop an actionable approach to […]

PMSs are at the centre of many industry conversations and debates. I’ve rarely come across a “perfect PMS”. It never […]

For many hotels, large and small groups form an important segment in their business mix. The most widely accepted definition […]

Despite higher airfares and room rates, a Morgan Stanley survey of 100 global corporate travel managers found that many respondents […]

As an industry, we’re obsessed with rates and parity – and while there has been more of a focus on […]

Hotels often struggle with the long tail of travel. The larger demand partners among OTAs, wholesalers and tour operators are […]

The total cost of distribution is increasingly in the spotlight. As hotels face higher operating costs and inflationary pressures, more […]

Although there is no single definition of AI, it’s best understood as machines that simulate the thought processes of human […]

We’ve had Alexa, Siri, Cortana and Google Assistant for a while. Expedia has shown in this video how it works […]